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mac version wont start

Posted: Mon Mar 27, 2017 7:34 pm
by crestofawave
having a bit of a problem opening the mac version (bought).
i can open it but not with the startools run icon, i have to go into resources and run from the terminal
any ideas, 1.4 and the stable

Re: mac version wont start

Posted: Wed Mar 29, 2017 9:10 am
by crestofawave
no ideas ?

Re: mac version wont start

Posted: Thu Mar 30, 2017 1:18 am
by admin
Hi,

Please refer to the following (from the download section);

macOS notes

Some macOS (e.g. Sierra and above) users may need to run "xattr -dr com.apple.quarantine StarTools.app" to un-quarantine StarTools.

Alternatively StarTools can be launched via control + click on the application, Show Package Contents, navigating to Contents/MacOS and clicking on the application.
Unfortunately Apple is making it harder and harder to distribute (let alone compile) cross-platform applications for macOS...

If this doesn't solve the problem, could you let me know the version of macOS you are running, as well as the version of StarTools you are running? Thank you!

Re: mac version wont start

Posted: Thu Mar 30, 2017 3:40 pm
by crestofawave
yep tried that just always return no such app, i assume its a quarantine issue but I’m not completely sure, running sierra 10.12.3 and the latest startools 1.4.327
clicking the shortcut does nothing at all, tried other versions and same prob, never get the popup about not being able to run, so seems weird,
i know i can run from the terminal but its a pain

Re: mac version wont start

Posted: Thu Mar 30, 2017 11:45 pm
by admin
crestofawave wrote:yep tried that just always return no such app, i assume its a quarantine issue but I’m not completely sure, running sierra 10.12.3 and the latest startools 1.4.327
clicking the shortcut does nothing at all, tried other versions and same prob, never get the popup about not being able to run, so seems weird,
i know i can run from the terminal but its a pain
Thanks for the info! It sounds like the unquarantine command fails to locate the app.
This is totally my bad - it's not clear from the note that the command needs to be run from the folder that StarTools.app is located in, e.g. use the 'cd' command to navigate to the to folder (you can use the TAB key to auto-complete).
I will update that now.

Does this work for you now?

Re: mac version wont start

Posted: Fri Mar 31, 2017 10:41 pm
by crestofawave
brilliant, that got it ivo thank you, only thing I noticed is its not updated on the web on the mac and safari but fine on windows
cheers for the help......again :)

Re: mac version wont start

Posted: Wed Jan 24, 2018 9:55 am
by gorann
I just bought the program and I have the same problem - and I have never done the procedures you describe on my Mac (I usually just click on programs and files) so I do not know how I should proceed when you say I should run "xattr -dr com.apple.quarantine StarTools.app" or how I could put that into my StarTools folder (it is just a line of letters and signs so how do I make that into an app). Maybe you could write a more basic description on how to proceed. I am running OSX Yosemite 10.10.5
Cheers, Göran

Re: mac version wont start

Posted: Thu Jan 25, 2018 2:15 am
by admin
gorann wrote:I just bought the program and I have the same problem - and I have never done the procedures you describe on my Mac (I usually just click on programs and files) so I do not know how I should proceed when you say I should run "xattr -dr com.apple.quarantine StarTools.app" or how I could put that into my StarTools folder (it is just a line of letters and signs so how do I make that into an app). Maybe you could write a more basic description on how to proceed. I am running OSX Yosemite 10.10.5
Cheers, Göran
Hi Göran,

Can you open the application at all?
How are you currently trying to open the application?
If it fails, what happens?
Which version of the application are you trying to launch?

I wasn't aware the quarantining problem was present in Yosemite - the unquarantining instructions are for macOS Sierra and above.