StarTools Hangs Opening FTS files

Questions and answers about problems with the software, modules or functionality.

StarTools Hangs Opening FTS files

Postby Definisdl » Wed Jan 09, 2019 2:36 pm

Hello,

I've enjoyed StarTools a long time now.

But I can no longer open my image files. StarTools 64 hangs. This has been an occassional problem, at times recover on it's own, but now consistent last few days. Total failure opening files.

I'm running Win 7 on a five year old Sabertooth, two NVidia cards more than enough RAM and intend to keep it that way, long as I can. I minimize Win updates. Keep it off. I did update mandatory and recommended last night hoping that would solve this problem. As well, reset all HW up to my cable service entry. In summary, I checked all I can and looks well. I've no hangs with any other apps.

So, I tried the StarTools 32 bit version this morning, because that didn't require an internet connection. I get an out of memory error.


(As well, I'm perplexed here because I don't recall getting the Win "User Account Control" box asking if I desire an unknown publisher "making changes to this computer." Maybe that's a clue?)

I did consider a re-install or repair but don't see it listed.

Any help Ivo?

Thank you,

Dan
Definisdl
 
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Re: StarTools Hangs Opening FTS files

Postby Definisdl » Wed Jan 09, 2019 4:51 pm

.... It looks like my StarTools folder corrupted. Otherwise expired? The latter I thought forever, unless there was an update.

All but my Change Log Text Document file extensions corrupted - stripped. Of course, I failed to copy my license document to MS Word. As well, I could not find the executables on my programs list in my attempt to re-install. Those executables removed, which looks like maybe you don't like me anymore? :shock:

Ivo, I hope youre still with us. I sent you an email, with my Paypal receipt and asking your help in my obtaining an updated license.

Please let me know if you or other can help or if theres something else I need to do. I'd offer a bribe if neccessary. :thumbsup:

Thanks again,

Dan
Definisdl
 
Posts: 2
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Re: StarTools Hangs Opening FTS files

Postby admin » Sun Jan 20, 2019 5:50 am

Hi,

Just double checking if this all got sorted?
Ivo Jager
StarTools creator and astronomy enthusiast
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