Purchase of New Licence

Questions and answers about problems with the software, modules or functionality.

Purchase of New Licence

Postby Mr No Good » Fri May 22, 2015 7:00 am

Dear Admin,

I have purchase a copy of star tools couple of days ago but have yet to receive the key. Appreciate if you could kindly look into this.

Thanks

Ng
Mr No Good
 
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Location: Kuala Lumpur

Re: Purchase of New Licence

Postby admin » Fri May 22, 2015 7:27 am

Hi,

You purchased a license with a PayPal email address (a hotmail address) that did not accept emails (error 550 Requested action not taken: mailbox unavailable).

Because of this, your payment was immediately refunded in full, as there was no way to deliver you your license key!

If you'd still like to purchase a license and support StarTools, could you please update your PayPal e-mail address and retry purchasing again?

Clear skies!
Ivo Jager
StarTools creator and astronomy enthusiast
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admin
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Re: Purchase of New Licence

Postby Mr No Good » Fri May 22, 2015 7:42 am

admin wrote:Hi,

You purchased a license with a PayPal email address (a hotmail address) that did not accept emails (error 550 Requested action not taken: mailbox unavailable).

Because of this, your payment was immediately refunded in full, as there was no way to deliver you your license key!

If you'd still like to purchase a license and support StarTools, could you please update your PayPal e-mail address and retry purchasing again?

Clear skies!


Hi,

Thanks for the guide, I will redo now.

Cheers,
Mr No Good
 
Posts: 5
Joined: Fri May 22, 2015 6:54 am
Location: Kuala Lumpur

Re: Purchase of New Licence

Postby Mr No Good » Fri May 22, 2015 7:53 am

Done,

Didn't notice it was an old email. I have changed to xxxxxxxx@gmail.com. (redacted by admin to avoid spam :thumbsup:)

Thanks so much.

Ng
Mr No Good
 
Posts: 5
Joined: Fri May 22, 2015 6:54 am
Location: Kuala Lumpur

Re: Purchase of New Licence

Postby admin » Sat May 23, 2015 12:13 am

Thanks Ng,

License should be in your email now!

Do let me know if you have any questions, problems, etc.
Ivo Jager
StarTools creator and astronomy enthusiast
User avatar
admin
Site Admin
 
Posts: 1541
Joined: Thu Dec 02, 2010 10:51 pm
Location: Melbourne

Re: Purchase of New Licence

Postby Mr No Good » Sat May 23, 2015 1:42 am

Dear Admin,

Had got the key Already....

Thanks so much. Got to make a cup of coffee and enjoy..

Cheers,

Ng
Mr No Good
 
Posts: 5
Joined: Fri May 22, 2015 6:54 am
Location: Kuala Lumpur


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