Official StarTools support forum

Hi Ivo, When I try to run StarTools from the StarTools folder in my C:\Program Files directory (C:\Program Files\StarTools), it loads up as if it is an evaluation copy even though I've copied my license file to that location. If I put the StarTools folder directly onto the C: drive,C:\StarTools (als...

I just checked Star Tools version 1.3.5.270, which was the one I was using when I originally reported the problem, and it's working now too! Maybe it was one of those Windows updates. I don't really know what my computer does in the middle of the night. ;) Anyway, glad to have it working again. It's...

Hi Ivo, I'm sorry I never followed through and gave you the results of the memtest, etc. Nothing seemed to make any difference . . . until today when I tried version 1.3.5.273 . . . and it worked! No crash! I haven't tested older versions -- maybe some random Windows update made the difference -- bu...

Thanks Ivo, I didn't think it was a StarTools problem but I knew your insights would be valuable and they were! I'll try to test the memory when I get back to that computer tomorrow, though I haven't been able to get memtest to work on this computer yet. (Maybe it doesn't work on a Windows 8 machine...

Hi Ivo, This happens whether tracking is enabled or not. I just repeated a series of earlier tests, just to be sure, and it crashed every time. Here is an outline: Test 1 (tracking on): Open File Bin to 25% Denoise -- preview only -- Crashes when it gets to Level 6 Test 2 (tracking in process of bei...

Thanks Ivo! I sure haven't been able to figure it out.

Jim

I hesitate to put this in as a Bug Report since I think it is really a problem with one of my computers. StarTools works well on two of my other computers but, on my HP Pavilion Elite HPE-112y, AMD Phenom II X4 925 Quad-Core, 12 Gbyte RAM, 1 Tbyte hard drive computer running Windows 8 it crashes eve...