License Issue

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midwayexpress
Posts: 69
Joined: Sat Jan 12, 2013 9:42 pm

License Issue

Post by midwayexpress »

I got a new computer in December with Windows 10, installed StarTools, and copied my license from my old computer. Unfortunately I can't seem to get StarTools to recognize my license file and it thinks it is still in demo mode.

Any ideas?
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admin
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Location: Melbourne
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Re: License Issue

Post by admin »

Make sure your license file has read/write permission. Also, don't put StarTools in your Program Files folder (as it won't get r/w/ permissions in that area).
Does this help?
Ivo Jager
StarTools creator and astronomy enthusiast
midwayexpress
Posts: 69
Joined: Sat Jan 12, 2013 9:42 pm

Re: License Issue

Post by midwayexpress »

Unfortunately it did not :-(
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admin
Site Admin
Posts: 2498
Joined: Thu Dec 02, 2010 10:51 pm
Location: Melbourne
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Re: License Issue

Post by admin »

Hmmm...
Can you make sure the license file is really just called 'license', i.e. no extension/type?
If all fails, would you be able to send me a screenshot of your folder in Explorer via email?
Ivo Jager
StarTools creator and astronomy enthusiast
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