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License Issue

Posted: Tue Feb 02, 2016 5:53 am
by midwayexpress
I got a new computer in December with Windows 10, installed StarTools, and copied my license from my old computer. Unfortunately I can't seem to get StarTools to recognize my license file and it thinks it is still in demo mode.

Any ideas?

Re: License Issue

Posted: Wed Feb 03, 2016 10:40 pm
by admin
Make sure your license file has read/write permission. Also, don't put StarTools in your Program Files folder (as it won't get r/w/ permissions in that area).
Does this help?

Re: License Issue

Posted: Thu Feb 11, 2016 5:13 am
by midwayexpress
Unfortunately it did not :-(

Re: License Issue

Posted: Thu Feb 11, 2016 6:44 am
by admin
Hmmm...
Can you make sure the license file is really just called 'license', i.e. no extension/type?
If all fails, would you be able to send me a screenshot of your folder in Explorer via email?