1.3.5.246 win 7 64 problems

Questions and answers about problems with the software, modules or functionality.
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lensman57
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Joined: Fri Sep 06, 2013 8:53 pm

1.3.5.246 win 7 64 problems

Post by lensman57 »

Hi,

I have downloaded the above beta version but there a lot of problems with running this version on my laptop, win 7 64, 8Gig Ram i3 core HP. The beta version either crashes after loading the files but during the processing at any point in any module or if it manages to get to the end it will not save the end file even though I have a license for my 1.3.5 244 that runs without any problem whatsoever. Any help would be greatly appreciated.

Regards,

A.G
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Re: 1.3.5.246 win 7 64 problems

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lensman57 wrote:Hi,

I have downloaded the above beta version but there a lot of problems with running this version on my laptop, win 7 64, 8Gig Ram i3 core HP. The beta version either crashes after loading the files but during the processing at any point in any module or if it manages to get to the end it will not save the end file even though I have a license for my 1.3.5 244 that runs without any problem whatsoever. Any help would be greatly appreciated.

Regards,

A.G
Hmmm... That doesn't sound good. Thanks for reporting this!
Is there any chance you could share the data set that causes the crash? Does it crash persistently crash on each data set? What exactly are you seeing when it crashes? Is the sytem becoming unresponsive, or is StarTools closing itself?

Thanks in advance for any info you can provide!
Ivo Jager
StarTools creator and astronomy enthusiast
lensman57
Posts: 18
Joined: Fri Sep 06, 2013 8:53 pm

Re: 1.3.5.246 win 7 64 problems

Post by lensman57 »

Good Morning Ivo,

Sorry for not replying sooner, been very busy at my regular job. The crash happenes with any data set at any point, it could be during the load up with ( StarTools not Responding ) message or during the processing, frequently during the initiation of the wipe module. If there is anyway that I could report a crash log please let me know how as I am not very computer savy.
Many Thanks and Regards,

Ali Ghazizadeh
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Re: 1.3.5.246 win 7 64 problems

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lensman57 wrote:Good Morning Ivo,

Sorry for not replying sooner, been very busy at my regular job. The crash happenes with any data set at any point, it could be during the load up with ( StarTools not Responding ) message or during the processing, frequently during the initiation of the wipe module. If there is anyway that I could report a crash log please let me know how as I am not very computer savy.
Many Thanks and Regards,

Ali Ghazizadeh
Again, many thanks for taking the time to report this Ali. Does the problem go away when you Bin the image (e.g. make it smaller, but less noisy) before doing any processing?
Is there any disk activity when you get the 'StarTools not Responding' message?
Ivo Jager
StarTools creator and astronomy enthusiast
lensman57
Posts: 18
Joined: Fri Sep 06, 2013 8:53 pm

Re: 1.3.5.246 win 7 64 problems

Post by lensman57 »

Good afternoon Ivo,

Thank you fo your reply. Unfortunately the problem occures even when I bin the image to 25% before processing, in the last 4 crashes it heppened once I initiated the noise module.

Reagrds,

A.G
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Re: 1.3.5.246 win 7 64 problems

Post by admin »

Oh wow, you won't believe this, but I traced the bug all the way down to the license key generator; a special combination of characters would cause memory corruption in 1.3.5. :doh:
Thanks for beta testing - without your help I would have never discovered this strange bug!
I sent you a new (fixed) license file with an extended time period as a thank you! :obscene-drinkingcheers:
Ivo Jager
StarTools creator and astronomy enthusiast
lensman57
Posts: 18
Joined: Fri Sep 06, 2013 8:53 pm

Re: 1.3.5.246 win 7 64 problems

Post by lensman57 »

Hi to all,

Thanks to IVO this has now been sorted out.

Regards,

a.G
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