Purchase of New Licence

Questions and answers about problems with the software, modules or functionality.
Post Reply
Mr No Good
Posts: 5
Joined: Fri May 22, 2015 6:54 am
Location: Kuala Lumpur

Purchase of New Licence

Post by Mr No Good »

Dear Admin,

I have purchase a copy of star tools couple of days ago but have yet to receive the key. Appreciate if you could kindly look into this.

Thanks

Ng
User avatar
admin
Site Admin
Posts: 2584
Joined: Thu Dec 02, 2010 10:51 pm
Location: Melbourne
Contact:

Re: Purchase of New Licence

Post by admin »

Hi,

You purchased a license with a PayPal email address (a hotmail address) that did not accept emails (error 550 Requested action not taken: mailbox unavailable).

Because of this, your payment was immediately refunded in full, as there was no way to deliver you your license key!

If you'd still like to purchase a license and support StarTools, could you please update your PayPal e-mail address and retry purchasing again?

Clear skies!
Ivo Jager
StarTools creator and astronomy enthusiast
Mr No Good
Posts: 5
Joined: Fri May 22, 2015 6:54 am
Location: Kuala Lumpur

Re: Purchase of New Licence

Post by Mr No Good »

admin wrote:Hi,

You purchased a license with a PayPal email address (a hotmail address) that did not accept emails (error 550 Requested action not taken: mailbox unavailable).

Because of this, your payment was immediately refunded in full, as there was no way to deliver you your license key!

If you'd still like to purchase a license and support StarTools, could you please update your PayPal e-mail address and retry purchasing again?

Clear skies!
Hi,

Thanks for the guide, I will redo now.

Cheers,
Mr No Good
Posts: 5
Joined: Fri May 22, 2015 6:54 am
Location: Kuala Lumpur

Re: Purchase of New Licence

Post by Mr No Good »

Done,

Didn't notice it was an old email. I have changed to xxxxxxxx@gmail.com. (redacted by admin to avoid spam :thumbsup:)

Thanks so much.

Ng
User avatar
admin
Site Admin
Posts: 2584
Joined: Thu Dec 02, 2010 10:51 pm
Location: Melbourne
Contact:

Re: Purchase of New Licence

Post by admin »

Thanks Ng,

License should be in your email now!

Do let me know if you have any questions, problems, etc.
Ivo Jager
StarTools creator and astronomy enthusiast
Mr No Good
Posts: 5
Joined: Fri May 22, 2015 6:54 am
Location: Kuala Lumpur

Re: Purchase of New Licence

Post by Mr No Good »

Dear Admin,

Had got the key Already....

Thanks so much. Got to make a cup of coffee and enjoy..

Cheers,

Ng
Post Reply